The 20 questions, written down
We start from the questions the front desk already answers: hours, fee, location, what is included, what is not. Those answers are the training set.
Small business customer support
Answer the questions you already answer every day
The assistant is trained on your services, prices, hours, location, and policies. It runs on your website and on WhatsApp. If it does not know, it says so and takes a name and number. It does not invent a price.
The questions are not mysterious. Hours, fee, location, whether the thing is available, what is included, what is not. They arrive on WhatsApp after the shop has shut, and again on the website form, and again as a comment under an Instagram post. Someone copies the same three lines in the morning, or the customer has already gone to the next business.
We train an assistant on your services, prices, hours, location, and policies. It can sit on the website and on the WhatsApp Business API. If the answer was not in the material you gave us, it says so and takes a name and number. It does not invent a price. Complaints and refunds go to a person.
Write the twenty questions before you write a prompt
The useful training set is the list the front desk already knows by heart. Pull it out of the WhatsApp thread, not out of a brochure. Include the awkward ones: we do not do that service, the doctor is not in on Thursday, the price on the post was last season’s. An assistant that only knows the happy path will guess the rest, and a guessed price is a screenshot your customer keeps.
We test badly worded and out-of-scope questions before a customer does. The ones it misses get an answer or an explicit handoff. After launch, the weekly job is reading the handoffs and adding the question that was missing. That is the whole improvement loop. There is no separate “AI strategy” workstream.
WhatsApp is a different product from the phone app
The green app on a phone, including WhatsApp Business, is not the API. An assistant that replies as the business on WhatsApp needs the Business API, a Meta business account, a display name review, and verification. We do that setup. One-time setup, integration, and Meta verification is ₹15,000. CRM or website integration starts at ₹10,000. A monthly support retainer is ₹3,000. Those are our fees. Meta’s per-message charges and the BSP platform subscription are extra, and we write them down before you commit.
Replies inside the 24-hour customer service window are not charged by Meta. A template you send later, to start the conversation, can be. A bot that only answers people who wrote first stays cheaper than a bot that broadcasts. We are vendor neutral on the BSP. We are not reselling one platform’s subscription.
Support from us, on that retainer, is a two-hour response during business hours, Monday to Saturday, 09:30 to 19:00 IST.
What stays in Zoho, Zendesk, or HubSpot
If you already pay for Zoho Desk, Zendesk, or HubSpot, keep it. That is the history of the customer and the place a human works the complaint. The assistant is the first answer on the website and on WhatsApp, not a second CRM. Instagram is often just the page that sends the person into the chat. We do not need to replace it.
A clinic should read the clinics page before turning this on. The same assistant pattern applies to hours and fees. It must not advise on symptoms. A recruitment agency should not point it at candidate screening. That is InterviewRoom.
Channels and desks these businesses already use
These marks name products people in this work already use. They are not Mecverse customers and they are not endorsements.
WhatsApp
Where the customer actually writes
Meta
The Business API and verification sit on a Meta business account
Instagram
Often the page that sends people into the chat
Zoho
Zoho Desk is a common Indian SMB helpdesk
Zendesk
The helpdesk larger teams compare against
HubSpot
Where some teams already keep the customer record
What changes
Built around the work, not the buzzwords
Clinics, shops, and service businesses whose customers write on WhatsApp
A handoff instead of a guess
Complaints, refunds, and anything not in the training set go to a person, with the customer’s name and number.
WhatsApp with the costs written down
Replies inside the 24-hour customer service window are not charged by Meta. Template messages you start later are. Setup and verification are a separate Mecverse service, with pricing on the WhatsApp page.
The solution
The pieces that make the workflow work
Website and WhatsApp
The same assistant can sit on the site and on the WhatsApp Business API.
Your facts only
Answers come from the material you gave us. The assistant is told to refuse what it was not given.
Meta verification
The API needs a Meta business account, a display name review, and verification. We do that work.
A person still owns the exception
The assistant collects the lead. Your team replies in the morning, or whenever you said you would.
How we put it to work
01
List the real questions
Services, prices, hours, location, policies, and the 20 to 30 questions customers actually send.
02
Test the odd ones
We ask badly worded and out-of-scope questions before a customer does. Wrong answers get corrected.
03
Put it on one channel
Website, WhatsApp, or both. Review the handoffs each week and add the questions that were missing.
Buying guides
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Compare the right software by year and use case. These are editorial recommendations, not a claim of universal market ranking.
Other solutions
Recruitment & staffing
Run the first interview before a recruiter gets on a call
Education & training
Close the register without rebuilding it in a spreadsheet
Software & IT teams
One queue for the Slack message, the Sentry error, and the GitHub issue
Offices & distributed teams
Attendance, the broken laptop, and the request that died in chat
Campus hiring
One first round for the whole batch
Clinics and practices
Answer the reception questions. Refuse the clinical ones.
Voice and AI products
Stop rewriting the codec layer for every provider
Computer maintenance
A maintenance contract that says what is included
Questions
Before you get started
Will it make up a price?
It is not supposed to. If the price is not in the material you gave us, it should say so and hand the chat to a person.
Do we need the WhatsApp Business API, or is the phone app enough?
The assistant on WhatsApp needs the Business API, which runs through a Meta business account. The normal WhatsApp Business app is a different product. We set up the API.
Can Zoho or Zendesk stay?
Yes. Those are the ticket history. This assistant is the first answer on the website and WhatsApp.
Let’s find the right first step
Tell us what your team is trying to improve. We’ll recommend a focused setup instead of selling you a stack you do not need.
Book a conversation