A report before you sign
Inspection on site or at our Lucknow office. Condition in writing. Then the contract.
Computer maintenance
A maintenance contract that says what is included
We inspect the machines, then sell Basic or Comprehensive AMC for laptops, desktops, and printers. In Lucknow, Comprehensive on-site response is within 4 business hours. Parts are included only on Comprehensive. A new PC is quoted separately.
An annual maintenance contract is a written promise about labour, parts, and how fast someone shows up. Most of the disappointment comes from buying the word “AMC” and finding out the visit was remote, the part was extra, and the city was not covered. Ours is specific.
Mecverse inspects the machines first, in Lucknow, on site or dropped at the office, and gives you a written condition report before you sign. Basic and Comprehensive are different contracts. A new PC is a different service again. None of this is included in a software subscription.
Basic and Comprehensive, in plain language
Basic is labour for care, plus remote software help. You get a quarterly preventive visit: dust, thermal paste check, fans. Remote troubleshooting is unlimited for the operating system, drivers, and malware removal, including reinstalls. Phone and WhatsApp support is priority during business hours. Parts are not included. RAM, an SSD, a screen, a keyboard, a motherboard, those are billed. On-site hardware repair labour is not in Basic. If Basic has to escalate, remote response is next business day.
Comprehensive includes everything in Basic, plus on-site repair labour and standard spare parts. Critical failures get a same-day priority. In Lucknow the on-site response for Comprehensive is within 4 business hours. A single-PC office can get a loaner during the repair if one is free. Drops and liquid spills are not covered by either plan by default. We look at those case by case.
Laptops, desktops, and printers can sit on one contract, billed per device. One-time visits and printer-only calls exist if you do not want a year.
When the right answer is a new machine
Inspection exists so we can say repair, maintain, or replace. A board that has failed twice is not an AMC success. Custom builds start from the work: the software, the resolution on the monitor, whether it is an office desktop or a workstation. Parts get chosen after that. We are not a catalogue page with three mystery SKUs.
The photo on this page is the inside of a desktop, because that is the object. It is not a picture of your office, and the brands on the hardware are the component makers, not clients.
What AMC does not include
It does not mark attendance. That is WorkClave and, if you want it, a biometric reader. It does not answer your customers on WhatsApp. That is the chatbot and the Business API, priced separately at ₹15,000 setup and ₹3,000 a month support. It does not cover a site outside the response promise. The 4 business hour on-site number is Lucknow. If your machines are in another city, ask before you assume a van is coming. We would rather say no than sell a national field force we do not run.
Component makers you will see in a build
These marks name products people in this work already use. They are not Mecverse customers and they are not endorsements.
Google
The sheet most offices still use as an asset list
WhatsApp
How a breakdown actually gets reported
Zoho
Where some offices keep the asset or people record
What changes
Built around the work, not the buzzwords
Offices and labs in and around Lucknow with machines someone has to keep running
Two different promises
Basic is preventive labour and remote software help. Comprehensive adds on-site labour and standard parts.
A clock you can quote
Comprehensive on-site response in Lucknow is within 4 business hours. Basic remote escalation is next business day.
The solution
The pieces that make the workflow work
Per device
Laptops, desktops, and printers mix on one contract, billed per machine.
Quarterly preventive visit
Dust, thermal paste check, fans, on both plans.
Remote software support
OS, drivers, malware removal, reinstalls. Unlimited on the plans.
Accidents are extra
Drops and spills are not in either plan by default.
How we put it to work
01
Inspect
We look at what you have and write down what is worth maintaining.
02
Pick the plan
Basic if you can bill parts as they fail. Comprehensive if you want labour and standard parts inside the fee.
03
Replace what failed twice
A custom build is quoted from the software and the resolution, not from the AMC.
Other solutions
Recruitment & staffing
Run the first interview before a recruiter gets on a call
Education & training
Close the register without rebuilding it in a spreadsheet
Software & IT teams
One queue for the Slack message, the Sentry error, and the GitHub issue
Customer support
Answer the questions you already answer every day
Offices & distributed teams
Attendance, the broken laptop, and the request that died in chat
Campus hiring
One first round for the whole batch
Clinics and practices
Answer the reception questions. Refuse the clinical ones.
Voice and AI products
Stop rewriting the codec layer for every provider
Questions
Before you get started
Do you come on site outside Lucknow?
The 4 business hour on-site promise is Lucknow. Ask about any other city before you assume it is covered.
Are spare parts included?
On Comprehensive, standard spare parts are included. On Basic, parts are billed and on-site hardware repair labour is not included.
Is a loaner guaranteed?
Comprehensive can provide a loaner for a single-PC office during repair, subject to availability. It is not guaranteed.
Let’s find the right first step
Tell us what your team is trying to improve. We’ll recommend a focused setup instead of selling you a stack you do not need.
Book a conversation